“The VPN recommended by VPNgeniX works better than anything I’ve tried before. It helps me connect with clients without issues.”
Frequently Asked Questions
VPNs Can Be Confusing. We Make Them Less So.
No technical talk, no confusing acronyms, and no guessing what a “kill switch” does. Just real answers to real questions, the ones we get asked the most. Still stuck after reading? We’re only a message away.
General Questions
What is a VPN, and why should I use one?
A VPN (Virtual Private Network) hides your IP address and encrypts your internet connection. That means websites, apps, and even your internet provider can’t easily track what you’re doing. It’s useful for privacy, streaming, safe browsing on public Wi-Fi, and avoiding restrictions based on your location.
Is using a VPN legal?
Yes, in most countries, it’s completely legal. Some countries have restrictions or bans in place, but in places like the U.S., UK, Australia, and much of Europe, VPN use is totally allowed. Always check your local laws if you’re unsure.
Will a VPN slow down my internet?
A little, but good VPNs keep it minimal. You might notice a slight drop in speed, but with solid providers, it’s usually not enough to affect streaming or browsing. We include speed test results in all our reviews so you know what to expect.
Setup & Compatibility
Do I need to be tech-savvy to use a VPN?
Not at all. Most VPN apps take a few minutes to install. Click a button, and you’re protected. Some providers even auto-connect when you open the app.
Can I use one VPN account on multiple devices?
Yes. Most providers let you connect several devices simultaneously, such as phones, laptops, tablets, smart TVs, and routers. Some, like Surfshark, allow unlimited connections. Others cap you at 5–10.
Can a VPN be used on smart TVs and gaming consoles?
Yes, but it depends on the provider. Some have native apps for smart TVs. Others work through router setup or a desktop connection shared via Wi-Fi. Our device-specific pages break this down.
Privacy & Security
Can my VPN see what I’m doing online?
Technically, yes, which is why choosing a provider with a strict no-logs policy is essential. We recommend VPNs with clean records, third-party audits, or proven transparency practices.
What’s a kill switch, and do I need it?
A kill switch cuts your internet if the VPN connection drops. That way, your IP isn’t suddenly exposed. Most of the top VPNs have one, and yes, it’s worth using.
Will a VPN block ads or trackers?
Some VPNs offer built-in ad and tracker blocking. Others don’t. If this matters, choose a provider with this feature or use a browser extension alongside your VPN.
Can I use a VPN and antivirus at the same time?
Yes, and it’s a good idea. They protect you in different ways. VPNs secure your connection. Antivirus tools scan for malware and harmful files.
Streaming & Content Access
Can I watch Netflix or Hulu with a VPN?
Yes, if the VPN has servers that still work with those platforms. We test for this in our reviews, including which services are unblocked. Remember that streaming platforms change things often, so that results may vary.
Can I change my virtual location so I can access different shows?
Absolutely. Connect to a VPN server in the country where the content is available, refresh your browser or app, and you should see the updated library.
Why is my streaming still blocked, even with a VPN?
Sometimes, services detect and block known VPN servers. Try switching servers or contacting your VPN’s support team. They’ll often have suggestions that work.
Payments & Plans
Are free VPNs safe to use?
Some are fine for short-term or basic use, but many have limits or privacy trade-offs. We recommend trusted free versions from providers like ProtonVPN or using a paid plan with a refund window.
What’s the average price for a good VPN?
Depending on the plan length, most range from $2 to $12/month. The longer the subscription, the lower the price per month. We break down costs and include current deals in every provider review.
Can I cancel a VPN subscription if I don’t like it?
Most providers offer a 30-day money-back guarantee. Just cancel within that window and request a refund. No need to explain, though a short note may speed things up.
Troubleshooting
Why can’t I connect to the VPN server?
Try switching to a different location or protocol. Restart the app. If that doesn’t help, contact the provider’s support since most offer live chat or quick email replies.
My VPN says I’m connected, but websites still show my real location. Why?
This could be a DNS or WebRTC leak. Use a leak test tool to confirm your VPN’s settings. Enabling DNS leak protection usually solves it.
My internet stops working when I turn on the VPN. What should I do?
Check your kill switch settings. Make sure your firewall isn’t blocking the VPN. You might also need to change protocols (like WireGuard to OpenVPN). If all else fails, ask the provider’s support team. They’ve seen it before.
Still Need Help?
We do our best to keep answers simple, but some setups get tricky. If you’re stuck, we’re here to help.
Testimonials
Client Reviews
Ally Shetty
“This was my first time using VPNgeniX. After some major security problems on my Mac, their help made a real difference.”
Becky Wilson
“I don’t usually write reviews, but I had to thank the team at VPNgeniX. Their support during a tough period meant a lot.”
Hawkins Muller
Contact Us
Get in Touch
Have a question, need support, or just want to learn more about VPNs? Fill out the form, and we’ll get back to you shortly.
We’re here to help with product questions, setup advice, or general support, whether you’re new or already using a service we recommend.